CityWeave TechDirty Condition
- Location
- An address
- Details
- Access
- Nearby
- Repeat?
- Evidence
- 1 photo
- Agency
- Set by the category
Complete Tickets for 311 Teams and the Agencies Behind Them
311 Live lets residents report a city problem by showing it and describing it aloud.
Book a Meeting311 Live
No Category List. No Form. Just Show It and Speak.
Residents open 311 Live, point their camera at the problem and speak. A live AI agent observes the scene, understands their description and identifies the location.
It requests only what the image can't show, drafts a complete service request and suggests the responsible department. The resident confirms it, and 311 staff receive a ticket a crew can act on the first time.
The Difference
A Conversation, Not a Form
Existing Condition
A Photo, Then a List
- 1Snap a photo or type
- 2Choose a category
- 3Fill out the form by hand
- 4Submit
311 Live
A Conversation
- 1Show it
- 2Say it
- 3Answer what's missing
- 4Confirm and send
A Form Never Asks
Can a Wheelchair Get Through?
Or any of the questions a crew needs answered:
Is it near a school?Does it keep happening?Been there for days?Is it fully blocked?
How It Works: Step One
It Sees
The agent reads the scene through the camera, then starts a real conversation out loud.
AgentI see loose trash and bags partly blocking the sidewalk. Is this what you'd like to report?
ResidentYes, I just saw it today.
Step Two
It Asks
Only what the city needs and the photo can't show.
Impact
“Is it blocking the sidewalk, curb ramp or bike lane?”
Access
“Can people still walk past, or is it completely blocked?”
Context
“Is this near a school or a transit stop?”
Repeat
“Has this trash been there for more than a day?”
Step Three
It Reports
It writes a complete report: what happened, where, who it affects and which department should handle it. The resident checks it, then sends it.
- Title Trash blocking sidewalk
- Description Written from the conversation
- Location Confirmed by the resident
- Department Suggested: Sanitation
The Result
Same Trash. Two Tickets.
Trash Blocking Sidewalk
- Location
- Ave D and E 3rd St, confirmed
- Details
- Bags and boxes, partly blocking
- Access
- Wheelchairs can't easily pass
- Nearby
- School ahead
- Repeat?
- First seen today
- Evidence
- Photo, voice if resident opts in
- Agency
- Sanitation (suggested)
Operational Impact
Built for How 311 Actually Runs
Fewer Incomplete Reports at Submission
The report is written from the conversation, which removes the half-completed, error-prone submissions that manual entry produces.
The Right Department, Suggested Up Front
Staff begin with a clear suggestion, rather than working out where a report belongs.
Residents See How Their Report Is Understood
They can see the data used and the suggested routing before anything is sent.
Back Office
Every Ticket Routed, Tracked and Closed
Each ticket arrives with its evidence and a summary the resident confirmed. Staff approve it, not the AI. It is routed to the responsible team, and the resident is notified of the outcome.
- Intake
- AI Triage
- Route to Agency
- Dispatch
- Resolve
- Resident Notified
Sample data. Swipe to see more
Planning
From Tickets to Hotspots to Plans
Planners see where issues cluster, how often they recur and whom they affect, then generate briefs for capital planning, budget reviews and agency coordination.
Sample data. Swipe to see more
Hotspots
Where problems cluster.
Frequency
How often they come back.
Severity
Who is affected, and how much.
Who It Serves
Starting in New York, Built for Any City
Residents
Report in seconds, in any language, and follow it to resolution.
City Agencies
A complete ticket with its evidence, the right team the first time, tracked to resolution.
City Planners
Hotspots, frequency and severity to inform long-term plans.
Community
Designed for the people conventional forms leave behind: residents with disabilities, older adults, underserved communities and speakers of many languages.
The Scale 311 Live Is Built For
A System That Serves Millions per Metropolitan Area
37M+
calls and online contacts in FY2026
2.8M+
contacts through the mobile app in FY2026
500+
service request types
175+
languages and dialects served by phone
NYC311 figures. Sources: Mayor's Management Report, FY2026 and NYC311
Beyond 311
The Same Gap Shows Up Elsewhere
Housing
Storm Damage
Accessibility
Benefits
Permits
Public Comment
See 311 Live in Action
Book a meeting for a live demo and a closer look at the product.